A full hard drive backup is done while you use the PC in the background. This is constantly updated and several versions are kept. Depending on the nature of the failure we get your data up and running ASAP. With the extreme being a new PC with all data included like for like. Other options would be a drive posted out with the image already installed and checked. Or recovery of the image on the existing hardware. As this is a tailored service and only applicable to Premium Service client please request a quote for the service and we can shape the solution to your needs and requirements.